Provides factual information, which requires the interpretation of codes, policies and procedures, to business owners, potential business owners and the public regarding licensing procedures and fees; determines specific required application processes including fingerprinting, inspections and appearance before the Board of Commissioners. Reviews complex general and regulated business license applications for completeness, accuracy and compliance with codes and regulations; interviews applicants; determines appropriate license per regulatory requirements and whether the potential business is located within the unincorporated area of the County; refers the applicant to the proper agency if required. Enters application information into an automated tracking system; determines, calculates, collects and receipts appropriate fees; establishes necessary files and distributes materials to other departments. Processes changes in ownership and/or business location, sale or closure of businesses and other changes to the license documentation. Counts and balances monies received on a daily basis. Maintains logs and records of work activities; may compile statistical or other reports regarding license activities. Maintains on-going communications with local, state and federal regulatory agencies to coordinate and resolve licensing problems. Uses a variety of standard office equipment, including a personal computer, in the course of the work.

• Business License Technician I - Equivalent to graduation from high school AND two (2) years of full-time experience in a financial, legal, or customer service environment. Experience that involves explaining complex policies, procedures, or information is strongly preferred.
• Business License Technician II - In addition to the above, a minimum of one (1) year of full-time experience in explaining codes and regulations and in processing documents in a customer service environment and preferably in relation to the business licensing function.