Moves and sets up workstations; installs computer terminals, data connections, and telephones; installs desktop equipment, software, and network operating systems; installs emulation software and wiring connections to the City's network; installs, maintains, and troubleshoots voice connections, cabling, instruments, and switches; tests and certifies each installed connection, including cellular phones, tablets, and mobile computers in public safety vehicles; works with various vendors to support these systems.
Services existing electronic equipment requiring repair or complex preventive maintenance; performs scheduled upgrades to existing personal computer systems and other devices.
Evaluates and diagnoses computer hardware and software problems associated with the City's computers and related equipment; performs diagnostic testing; repairs equipment; establishes equipment maintenance schedules.
Installs, designs, configures, maintains, and upgrades operating systems and software packages across disparate platforms.
Performs routine tasks of local area network (LAN) and wide area network (WAN) administration; assists users in LAN and WAN procedures and programs and in efficiently accessing network resources.
Builds, configures, and implements application servers; performs systems and server maintenance checks and back-ups; generates, reviews, and maintains reports and logs to evaluate system information.
Assists users with operational questions or problems and in the use of computer software applications related to specific departmental activities; provides new user training and ongoing support to keep all end users apprised of changes and upgrades to department computer systems and databases.
Researches, analyzes, designs, and implements changes to departmental databases and other programs.
Serves as a technical resource for maintaining, enhancing, and upgrading the department's current and long-term computer system operations.
Performs research and tests available computer products, analyzing the relevance of different types of software to department functions and requirements.
Performs systems and server maintenance checks and back-ups; generates, reviews, and maintains reports and logs to evaluate system information.
Recovers computer assets and evaluates/repurposes viable hardware; decommissions obsolete hardware.
Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
Coordinates with vendor representatives to resolve problems with system applications and with troubleshooting, repair, and maintenance; works with software providers to accomplish specific maintenance and modifications.
Researches, evaluates, and purchases computer equipment and supplies; maintains inventory; tracks and receives a variety of computer systems and telecommunications equipment, software applications, supplies, training materials, and related needs adhering to established purchasing policies.
Enforces information technology operational policies and procedures.
Stays abreast of current trends and developments in the field of computer software programs and networking systems on a variety of hardware operating systems.
Observes and complies with all City and mandated safety rules, regulations, and protocols.
Performs other duties as assigned.
Requirements :
Education :
Equivalent to completion of the twelfth (12th) grade, supplemented by college level coursework in computer science, information technology, or a related field.
Experience:
Information Systems Technician I: None required.
Information Systems Technician II: Two (2) years of increasingly responsible experience performing technical support and network administration on personal computers and peripheral equipment, including software administration.