LEADERSHIP & ACCOUNTABILITY – Follows the AP Way of Client Service Methodology, taking a team-oriented and solutions-oriented approach by collaborating with peers, brainstorming process improvements, and calmly handling complex matters. Is able to accept 360° feedback from all sources, including peers, clients, and partners and is eager to learn from both successes and failures. Participates in firm building when opportunities arise including Diversity, Equity, and Inclusion initiatives, cross-team collaboration, and cultural & social initiatives.
CLIENT AND AFFILIATE COMMUNICATION - Builds creative yet efficient newsletters to inform partners of promotions, program happenings, and general client updates. Works to understand client’s marketing goals and objectives; develops a relationship with clients and partners at the appropriate level via email and by participating on calls. An effective team communicator; gives clear and timely status updates, asks appropriate questions, shares information proactively with team.
REPORTING - Uses Excel fluidly as an important tool; has mastered v-lookups and pivot tables. Accurately prepares weekly, quarterly and end of year reporting for clients and is able to analyze data and summarize insights & trends in order to find opportunities and escalate any potential red flags. Tracks and analyzes performance campaigns and recommends improvements to maximize client’s goals. Detail oriented; work is thorough and accurate.
STRATEGY EXECUTION - Owns and manages client tasks with limited supervision, but calls on needed support and informs account manager when appropriate. Takes ownership and accountability when tasks are missed. Prioritizes tasks appropriately and asks questions where needed; keeps manager informed of potential delays. Detail oriented, completes all expected tasks without prompting. Proficient in all client tracking platforms used and routinely leverages supporting tools with ease to support client portfolio.
PORTFOLIO MANAGEMENT - Manages multiple clients/campaigns, maintaining appropriate and balanced focus on each. Displays consistent organizational skills and the ability to focus on and prioritize tasks based on client objectives. Organizes tasks by priority, creates efficient workflow, simplifying complex processes. Supports peers proactively and exhibits Excel & Improve mentality to provide supportive feedback and ideas for process & training improvement. Has excellent understanding of key risks to AP and client and proactively raises areas of concern.
Requirements :
1-4 years of online marketing, e-commerce, or affiliate marketing experience
Knowledge of Affiliate Networks and SaaS Platforms (ShareASale, Commission Junction, Impact, etc.) a plus
Bachelor’s degree or equivalent work experience
Ability to travel when needed to conferences and team meetings
Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc.