Maintains working knowledge of appropriate areas of responsibility, including but not limited to Horizon, library website, library wiki, State Courier procedures, and City policiesPerforms various routine procedures that assist in general housekeeping chores of the library; assist other work groups in the library with special projectsAssists in training and coaching new staff, shelvers, substitutes, and volunteers; assist Library Supervisor in identifying training needsAssists Library Supervisor in developing circulation policies and procedures in order to provide efficient and high-quality serviceFollows established practices and procedures under supervision; adapt to customer service model as appropriateIncumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion 

• Must be at least 18 years of age
• Graduation from high school or GED
• Cash handling experience
• At least 6 months public facing customer service and/or retail experience
• Commitment to excellent customer service: helpful, friendly, energetic, and adaptable
• Interpersonal and judgment skills necessary to work effectively with Library users, staff, and visitors