Sr. IT Operations Specialist - Data Center
City Of Fort Worth
Fort Worth, Texas, USA

51,585 - 64,493 / Year
Experience : 4 Yrs | Full Time
Description :
  • Initiate and perform active outage management functions such as establishing conference calls with all necessary parties and vendors, documenting the outage while in-flight, and serving as the central point for all communications.
  • Perform technical and complex functions related to operating, maintaining and monitoring performance of Data Center information systems. Provide infrastructure and environmental monitoring for Platform, Network and Radio groups over a 12-hour shift.
  • Provide first and second level technical support for servers and applications; when problem cannot be resolved, makes skilled assessments and documents problems for escalation to Tier III or on-call support.
  • Performs installation and racking services for server and network-based equipment.
  • Monitors all public safety applications and online systems and corrects any related problems.
  • Monitors information system performance with appropriate devices and software. Interprets console messages and initiates corrective action within scope of knowledge.
  • Diagnoses problems and replace hardware equipment at various remote sites.
  • Manages vendor access to the raised floor during equipment installations, upgrades and problem resolution; holds vendors accountable for proximity and risk to other equipment.
  • Provides first level technical support for end-users, over the phone, through email and chat. Receives incoming customer requests for application, software, hardware and telephone support. Utilizes case management to dispatch cases/trouble tickets to appropriate departments via an electronic ticketing system.
Requirements :
  • High School Diploma/GED.
  • Four (4) years of responsible experience in enterprise systems operations and data processing.
  • Valid Driver’s License.
  • Must be able to pass CJIS Background Check.

Fort Worth, Texas, USA
Last date to apply : 20-05-2023

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