• Provides an intentional “Continuum of Care” by proactively engaging with students and providing said support from application through to graduation for each assigned cohort.
• Works in close collaboration with an assigned PM to ensure that the students and the instructors in the Tseng College program find all services provided to be exceptional, and also find their working relationship with the employee to be supportive, professional, and effective.
• Maintains accurate and complete student data and recruitment, enrollment, and support records through database and spreadsheet management tools, such as SOLAR, CRM, Excel, Smartsheet, Tableau, and etc.
• Performs other duties as assigned.

• Equivalent to graduation from an accredited four-year college or university; Bachelor’s degree in Sociology, Psychology, Guidance & Counseling, Public Relations, Communications, or a job-related field preferred.
• Equivalent to two (2) years of full-time, technical, analytical, or administrative experience; two (2) years of experience in operations, customer service, or project management, preferred.
• Experience in a college or university context, in supporting online programs, and in working with programs serving working adults/midcareer professionals strongly preferred. Experience with larger information systems, CRM software, shareware, web-based communication tools, digital marketing tools, social media, websites, and email all strongly preferred. Valid CA Driver’s License preferred.
• Additional experience in a job-related field may be substituted for required education, on a year-for-year basis.