Administer care by providing pre-arrival medical instructions (EMD) and/or instructing callers through procedures such as CPR, childbirth, or controlling blood loss while emergency medical services are en route
Manage communications of emergency personnel responding to incidents and assist with incident operations during events such as officer down, active shooter, violent crimes, MAYDAY calls and critical incident responses
Thoroughly and accurately document all incident activities while maintaining scene awareness
Analyze conflicting and/or limited location information and access a variety of software and databases to direct first responders to the scene
Manage challenging calls using appropriate communication and de-escalation techniques with distressed, autistic, hearing-impaired, elderly, angry, and foreign-language-speaking callers
Apply crisis intervention techniques to negotiate with people in crisis to include suicidal callers or hostage takers
Provide resources and assistance over the phone to victims of violent crimes, sex assaults, domestic violence, and child callers
Establish and maintain control over developing, unpredictable and volatile situations using quick, calm, and reasonable methods and decision making
Interpret automatic number and automatic location data provided by the emergency communications phone system and use advanced geospatial query and mobile location capabilities to verify accuracy and reliability
Conduct safety status checks of responders and use other available technology to ensure on-scene responders' safety
Understand criminal classifications and civil situations and effectively apply department, city and section policy, reporting regulations and legal requirements
Follow established agency policies and procedures, being aware of liability to the agency, and adhering to federal disclosure and privacy laws
Maintain regular and punctual attendance, regardless of the assigned shift
Requirements :
Graduation from high school or possession of GED certificate
Ability to type a minimum of 4842 data entry keystrokes per hour accurately
Ability to earn and maintain Emergency Medical Dispatch Certification (EMD), Telecommunicator CPR (TCPR), Blue Card Certification, CCIC/NCIC Certifications, FEMA's National Incident Management System 100, 200, 700 and 800 certifications, and other public safety required certifications
Ability to be proactive, learn and grow with rapid technological changes evolving to support public safety in our community including Next Generation 9-1-1, CAD 2 CAD multiagency interface, RapidSOS, etc.