Accurately interpret and analyze permit requests, construction drawings, and supplemental documentation to ensure permit submittal requirements are met for a variety of permit types
Using various databases to analyze and understand complex inquiries and applications
Accessing GIS and County database for simple addressing review and assignment
Providing answers to general permitting questions and be able to explain overall permitting process
Returning calls and emails within established turnaround times and assuring applications and inquiries are correctly addressed and/or directed to the appropriate department Ensuring that all our customers are directed to appropriate bureau and city resources
Making independent decisions to provide the best customer experience for applicants when submitting permits through a variety of electronic portals
As a Customer Success Technician, you will be responsible for:
Building and developing Customer Success program
Facilitating permit resolution between internal and external customers
Acting as a liaison between permit stakeholders and elected officials to mediate process related permitting problems
Providing excellent customer service and problem-solving skills with a diverse customer base to accurately interpret and analyze current permit projects
Working independently on assigned tasks and using best judgment and technical skill with various databases
Works collaboratively and responds to requests from the Empowered Communities Team and assists as a process manager for permits within the Empowered Communities Program.
Delivers equitable services and outcomes to the community by using a racial equity lens in the implementation of policies and procedures.
Requirements :
Committed to advancing racial equity and inclusion through interactions with the public and in the workplace.
A motivated continuous learner who is flexible, reliable, and accountable to complete assigned tasks.
Excited to use excellent customer service skill with a diverse customer group and can use significant independent judgment and technical knowledge.
Able to thrive in a busy environment where you use excellent communication, time management, and multi-tasking skills to perform in fast-paced, detail-oriented work.
Bringing their positive energy and people skills to work to assist in building team effectiveness and creating successful outcomes in customer interactions.
Skilled in using email, database, digital mapping software, internet, permitting software, and other electronic tools and filing systems.
Experienced in reading architectural/engineering drawings and plans and has a general understanding of the permitting process.