Perform the helpdesk function, including answering phone calls, creating tickets, remote desktop support and following up on outstanding requests.
Install, configure, test, troubleshoot, and repair City's standard desktop hardware, software, mobile devices as well as various peripheral equipment.
Perform the highest level of troubleshooting and repair to equipment or routine recovery procedures in the event of malfunctions.
Interact with vendors to ensure fast and efficient repair services.
Develop and maintain technical documentation of processes, procedures, and produces training materials.
Research equipment and software and obtain cost quotes for hardware and software.
Secure new equipment, keep log of receiving information, and release equipment to appropriate personnel. Stock and maintain a well-documented spares inventory of basic high turnaround parts, equipment and devices.
Produce various reports, diagrams and presentations on operations related topics.
Requirements :
Option I
Education: Equivalent to an Associate's Degree in Computer Science, Computer Information Systems, Data Processing, Information Management, or closely related field.
Experience: Three years of full-time work experience in the Information Technology field.
Option II
Education: High School graduation or satisfactory equivalent (GED).
Experience: Five years of full-time work experience in the Information Technology field.