Delivering the annual programme of c.250 live, public training using automated processes where possible, recording customer interaction on the CRM, and saving content on Sharepoint
Monitoring and reporting on competitor activity and training industry insight
Building and updating the CRM and website pages for training, ensuring everything is accessible, accurate and on brand
Answering customer queries online, on the telephone and face to face, and updating records on the CRM within designated service level agreements
Coordinating all logistics for each training, including materials, catering, technology, venue management, and trainer and delegate communications via the CRM and automated tools
Carrying out initial processing of payments, purchase orders, invoices, postponements, cancellations, refunds and accruals, as well as monitoring and reporting on the finances of the public training through the CRM
Analysing and acting on feedback from multiple sources so that we continue to deliver training that is factually correct, up to date and relevant, as well as being educational and engaging.
Ensuring that all due processes and procedures are followed, we are GDPR compliant and that all documentation is version controlled and kept up to date on Sharepoint.
Working closely with the rest of the Training team to support each other and ensure a sustainable business model.
Requirements :
Minimum of two years' training experience at graduate level or equivalent