Advising customers on order placement and delivery planning.
Order reviews / sales order entry.
Monitoring & championing on time delivery.
Administration of customer order portals.
Order amendments & cancellations.
Requirements :
A friendly individual demonstrating a high level of empathy. Exhibiting a courteous and helpful manner. Comfortable in dealing with a range of customer service situations. A quick learner capable of problem solving on behalf of customers.
A diligent and accurate worker with a keen attention to detail.
Experience in a B2B customer service environment, ideally gained within a consumer goods / retail.
A good communicator (verbal & written) with excellent interpersonal skills. The ability to listen carefully and convey information clearly.
A good level of numeracy and proficiency in Excel as well as other Microsoft Office products.
Previous experience of order processing via the use of ERP systems.