• Provide technical advice in support of the resolution of IT incidents.
• Work with the Service Desk to ensure escalated IT issues are resolved within their SLA.
• Work with Head Office in implementing IT systems.
• Document the setup and configuration of all IT systems bespoke to the school.
• Manage IT incidents in a structured way using the Service Desk tool.
• Manage IT problems to resolution.
• Ensure IT changes are managed in a structured way and documented.
• Advise on system enhancements and make recommendations for improvements or replacements.
• Support the deployment of school systems as required.
• Provide advice and guidance on the use of IT systems to staff and students.
• Ensure IT documentation and asset lists are kept up to date.
• Assist in the design, implementation and management of a comprehensive Disaster Recovery Plan.
• Assist in the selection and acquisition of computer hardware, software and third party application packages.
• Ensure Alpha Plus Group policies are adhered to, with a focus on IT and data security.
• Ensure local school policies and procedures are in place to maintain fully operational, robust and secure ICT systems.
• Work flexibly as required in support of the duties of the role.

Skills required

• Strong educational focus.
• Strong technical skills, specifically in the use of Microsoft products such as:
  • Microsoft 365 Suite
  • Windows 10
  • Windows Server 2012 and above
  • Active Directory and Group policy management
• Attention to detail.
• Excellent communicator.
• Customer focused.
• Excellent oral and written communication skills.
• Excellent negotiating and influencing skills.
• Analysis skills.
• Strong verbal reasoning ability.
• Technologically agile.

 Experience required

• A strong technical understanding of IT systems.
• Proven experience of server and network infrastructure support.
• Experience of diagnosing and resolving technical errors.
• Experience of providing advice and guidance to users in their use of IT equipment.
• Experience of implementing IT system changes.
• Experience in the education sector would be beneficial but is not essential.