Carry out scheduled and reactive support visits to our clients, typically providing desktop level support
Cover the helpdesk as required taking support queue calls, providing remote support, and updating service tickets
Carry out routine maintenance on client systems periodically
Assist in the setup of new users and computers for clients
Participate in projects as required
Provide a high standard of customer service to all clients, communicating clearly, maintaining a professional image, and providing regular updates on service tickets
Ensure ticket response and resolution SLAs are met
Ensure relevant client documentation is updated when changes are made
Maintain a good understanding of our core managed service offerings
For candidates with the relevant hands on experience (not essential), there will be the opportunity to periodically get involved in installing data cables, access points and other network devices
Requirements :
High level pass in GCSE Maths and English Language (or relevant international equivalent)
Any relevant industry or vendor qualifications (for example CompTIA Network + or Microsoft certifications) are highly advantageous but not mandatory.