You’ll be a key contributor to our thriving Student Services department, where you will work across a range of responsibilities such as answering efficiently and effectively, and signposting where appropriate, student queries at all touch points, including but not limited to telephone, email, face to face/Helpdesk, web chat and Zendesk. You will also have a sound understanding of financial support services available to students and support the smooth running of the library service.

• Previous experience of working in a customer-facing role.
• Excellent interpersonal, verbal, and written communication skills, with the ability to communicate with a variety of customers and stakeholders.
• Proven administrative experience.
• Excellent IT skills, including knowledge of Microsoft Office packages, Outlook and internet, social media platforms and ideally Google classroom, with the ability to advise students and perform moderate troubleshooting.
• Ability to use Social Media as a platform to communicate with learners and promote services.
• Previous experience of working successfully in a team.