To be responsible for supporting the effective management of ICT Systems in line with the Academy Improvement Plan.
Liaise with the Cluster Manager on administration and development through regular meetings.
To oversee the ICT helpdesk system including prioritising and allocation of jobs accordingly, also effective management of ICT in relation to job-log / technical level.
To ensure ICT helpdesk service is professionally maintained and jobs are identified as 1st, 2nd or 3rd line categories in relation to :-
All servers
All PC workstations
ICT System Peripherals
Software applications
Academy Intranet and Internet links
Internal and External E-Mail system
Installation of Hardware, Software packages and Peripherals throughout the Academy as required, under the direction of the Cluster Manager.
Supporting the auditing and management of hardware, software and peripheral information in a Database for Academy ICT monitoring, (i.e. serial numbers, location etc).
Support the execution of any works / issues raised at ICT Technical team meetings.
To follow Academy ICT policies for Network, Staff and
Student user management procedures and SLA.
To assist in the procurement of appropriate hardware, software and training course-ware packages for all areas of the Academy as required.
To participate with Server tasks as discussed and agreed with Cluster Manager.
To utilise and follow set methods, techniques and software tools, this includes all User, PCs and Network shares administering.
Support the management and setup of network printers using TCP/IP printing.
Perform daily checks on ISA / Proxy and Backup Servers
To participate with training sessions for Support staff to empower effective and correct usage of ICT.
Maintenance of LAN related hardware based on HP ProCurve network
Requirements :
A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector.
Recent experience of working in an on-site IT based, Customer Service environment.
Proven experience of supporting Microsoft products, including Office 365 and Office 2016, SharePoint, and other desktop related products.
Proven experience of managing Active Directory user accounts including the administration of Distribution and Security Groups within a Windows Server 2012 Active Directory.
Recent experience of supporting Apple products, specifically iMacs and iPads in an educational or corporate environment.
Recent experience of supporting Windows 10 PCs, laptops and tablets.