Ensures new and ongoing store and team training programs are successfully delivered and completed.
Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market's learning systems.
Works within training deadlines and goals.
Coordinates with Team Leaders and store Team Member Services Generalists to schedule New Member training during their first five shifts.
Coordinates with New Members, Team Leadership, and Team Member Services Generalists on the timely completion of NMO, regularly communicating status toward completion.
Attends Team Trainer meetings, as scheduled.
Acts as a role model for constant food safety, sanitation procedures, and occupational safety.
Trains all Team Members on customer service standards and looks for opportunities to provide timely feedback.
Trains all Team Members on new products, their differentiation, sales tactics, and department placement.
Consistently practices and models proper care, use, and maintenance of all team equipment and PPE.
Completes Team Trainer Certification and other assigned training.
Familiarizes themselves with the Team Trainer Playbook and maintains engagement with all communication platforms.
Requirements :
SKILLS APPLYING TO TEAM TRAINER
Comfortable speaking with small and large groups and inspiring others.
Capable of teaching others in a constructive and positive manner.
General computer skills and basic knowledge of software applications (MS Office Suite).
Working knowledge of Whole Foods Market's learning systems.
SKILLS APPLYING TO ALL POSITIONS
Strong communication skills and willingness to work as part of a team.
Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
Ability to follow directions and procedures; effective time management and organization skills.
Passion for high-quality foods and the mission of Whole Foods Market.
Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
Understanding of and compliance with Whole Foods Market's quality goals.