The Solutions Analyst in their Services Data team will play a vital role in ensuring their services data systems, data processes and other technical developments are robust, fit for purpose, and supportable. Providing technical skills to scoping out requirements, creating designs, developing solutions, testing, rollout, and continuous support, this role is at the centre of their technical data capabilities.
Collaborating closely with the business to understand their goals and technical teams such as IT or external suppliers for co-creation this role will be a key gatekeeper of technical data solutions.
By managing data in their case management system (CRS), their incident management system (RADAR) and other datasets such as properties and contracts this role will develop and maintain their core sets of database and data process capabilities. Responsibilities also creating and maintaining comprehensive documentation about our systems and responding to first- and second-line issues. Analysing ETL processes and designing data mappings for them will also be an important responsibility.
Requirements :
Excellent business partnering skills to understand business contexts, goals, ambitions and horizons.
Ability to build trust between you and those you partner with.
Ability to formulate emerging requirements through providing advice and co-creation.
Strong technical abilities including maintaining data dictionaries, data integration mapping, SQL scripting, analysing data quality issues, and UX design.
Employ Agile development techniques to rapidly produce prototypes, fail-fast and learn, whilst accommodating a continuous improvement mindset.
Experience of managing technical change management in a complex environment.
Ability to balance speed of delivery against stability and supportability of solutions. You can practice rigorous version control, robust testing as well as planning for live rollouts and backouts.