• Monitoring tickets, alerts and security incidents
• Diagnosing and resolving technical issues
• Answering incoming client queries
• Preparing client systems, hardware and software for installation
• Attending client sites to install new systems, solutions and providing support
• Deploying new client onboarding
• Performing IT Security audits due to breaches and cyber attacks
• Scoping and implementing project work such as Microsoft 365 migrations, network installations, server migrations and data migrations

The ideal candidate for this IT Support Engineer role will have relevant experience of working on a busy and fast-paced support desk. You'll also need experience of Microsoft technologies such as Office 365, Azure and Active Directory.

In addition, you'll need the following:

• The ability to work well in face-paced environments
• Attention to detail
• Familiarity with ticketing systems and how to communicate clearly and politely
• Experience in liaising with clients, both in person and remotely