Description : Responsibilities
Collecting relevant information and setting goals accordingly.
Identifying trainee’s needs and making attainable targets.
Developing and maintaining training materials including lesson plans, group activities, the method for instructions, presentations, role-plays and assessments.
Preparing relevant computer applications and handing outs of the course.
Developing Performance Evaluation Performa to provide feedback and submitting the same to the Training Supervisor.
Arranging training resources and material with other helping tools.
Documenting and maintaining a record of data of the Customer Service Representatives under training.
Requirements
Bachelor’s degree in Education or relevant field.
Proven 2 years of experience as a Customer Service Trainer or a Sales Trainer.
A Certified Technical Trainer (CTT) will be preferred.
Instructional proficiency with sound communication skills.
Excellent knowledge of modern instructional methods and tools.